Aligning with Digital India's vision of faceless, paperless and cashless service/scheme delivery model, Antyodaya-SARAL aims to transform citizen service delivery in Haryana through complete digitization of over 380+ services. The vision for Antyodaya-SARAL is a unified platform to deliver and track Government-to-Citizen (G2C) services/schemes across the state. Two of the key components of the Antyodaya-SARAL are as follows:

• A Single Service Delivery Portal for Citizens
• Ability to avail services/schemes from anywhere at any time
• Live tracking of status of service requests
• Timely delivery of services/schemes
• Complete digitization of citizen services/schemes

• A Service Delivery Accountability Portal for Departments
• Review departments based on performance (Based on RTS compliance, customer rating and delays)
• State-wise and District-wise view of department performance
• Escalation to officers on pending file requests
• Would help in process re-engineering of services/schemes that are not performing well